Learn how to keep your cool and get the results you want when emotions flare. Together they have developed dozens of corporate training programs for dozens of Fortune 500 companies. The authors, Kerry Patterson, Joseph Grenny, Ron McMillan, and Al Switzler are top international corporate consultants and cofounders of Vitality Alliance, Inc., and VitalSmarts. Among other things, readers also learn about the four main factors that characterize crucial conversations, and they get a powerful six-minute mastery technique that prepares them to work through any high impact situation with confidence. How do you say what needs to be said while avoiding an argument with a boss, child, or relationship partner? Crucial Conversations offers readers a proven seven-point strategy for achieving their goals in all those emotionally, psychologically, or legally charged situations that can arise in their professional and personal lives.īased on the authors' highly popular DialogueSmart training seminars, the techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. "Crucial" conversations are interpersonal exchanges at work or at home that we dread having but know we cannot avoid. CoveyĪ powerful, seven-step approach to handling difficult conversations with confidence and skill. This book offers a wealth of principles and skills that will dramatically improve your career, your organization, and your relationships." Stephen R.
"What a profound and timely book! Here is the cure for arguments and misunderstandings for mediocrity and frustration. This free application includes the complete first chapter from the full app (this is based on the abridged audiobook): Crucial Conversations and the rest of the chapters are available as an in app purchase for $12.99 USD. Hancock, President, Lockheed Martin Aeronautics These skills have not only helped us to change the culture of our company, but have also generated new techniques for working together in ways that enabled us to win the largest contract in our industry's history."-Dain M.
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